Category: Guest Services

May 6, 2022
Can I pay for my reservation with cash?

To secure a reservation, our system requires payment via credit card. On our site, when looking at our reservations page, you can see the reservations remaining for the day. If we do have available spots, you’re welcome to walk up and pay cash at the kiosk upon your arrival. However, please note that we cannot guarantee…

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• Guest Services
May 2, 2022
Why are reservations required for visitors?

The county has limited our total annual attendance which means we have to turn away guests when reach capacity. By implementing a reservation system, we can ensure we stay within our county-limited capacity, efficiently manage traffic and parking, and continue to provide a great experience for both our members and guests visiting from across California – and beyond.…

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• Guest Services
May 2, 2022
How do I make a reservation?

Reservations can be made on our website by clicking “make a reservation”. Once selected, the reservation process will ask you to confirm the date, time, the number of guests within your party, the type of admission (adult, youth, senior, etc.), and your payment information. Once submitted, you will be sent a confirmation email with your…

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• Guest Services
May 2, 2022
What should I do upon arrival?

Upon arrival, a parking lot attendant may be available to greet you, indicating that reservations are fully booked or nearing capacity. They will confirm your reservation and guide you to an available parking spot. Once parked, check in at the Entrance Kiosk indicated on the Garden map. To help reduce traffic congestion, we kindly ask…

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• Guest Services
May 2, 2022
Is parking free?

For members and guests with confirmed reservations, parking is free. Each reservation includes one parking spot for a standard-sized vehicle. If you need more than one parking spot for your visit or have an oversized vehicle, please contact admissions@sbbotanicgarden.org or (805) 682-4726.   Due to limited parking at the Garden, guests are highly encouraged to carpool. We…

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• Guest Services
May 2, 2022
Arriving early or running late?

You may check in up to 15 minutes early or 30 minutes after your scheduled entry time. Please arrive as close to your entry time as possible. Contact Admissions if you need to adjust your arrival time. When you book a reservation, you will have a 30-minute window in which you can arrive. For instance,…

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• Guest Services
May 2, 2022
Do I need a reservation if I have a guest pass?

Yes, if you have a guest pass, you will still need a reservation to guarantee your entry. Please go to our online reservation page, select an available time you’d like to visit, and select the ticket option “Guest Pass” which will be $0.00. Remember to bring your paper guest pass with you when you visit…

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